Shipping Your Order

Local Shipping

LoveSignia offers free shipping on all Singapore Orders.

For protection of your order, LoveSignia.com.sg always makes sure that:

1.       All orders are shipping through SingPost , securely packaged and fully insured while in transit to your delivery address.

2.       You may track your item at www.singpost.com

3.        Shipments must be made to a physical address (no P.O. boxes)

4.       Order requires an adult to sign for the package.

In any event that you are not able to pick up your order at your home, please refer to the delivery advice slipped underneath the door of your address provided. For local item, you can collect the item from the designated post office, or redirect it to another post office of your convenience or reschedule for another delivery.

Please note that items not collected within 10 days, it will be returned to LoveSignia. An additional administration fee of $10 will apply for subsequent delivery.

International Shipping

LoveSignia offers shipping and insurance for customers residing outside Singapore.

All orders are shipping through FedEX   , securely packaged and fully insured while in transit to your delivery address.

The shipping and insurance for international customers is $150 SGD + 3% of total order amount. International customers will be responsible for any duties, GST, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.

Privacy Policy (Updated on 1^st April 2020)

Thank you for visiting www.lovesignia.com.sg . We respect your privacy and personal information provided to us. By using www.lovesignia.com.sg, you agree and confirm to the privacy terms as described in this Privacy policy. Please read this Privacy policy to understand our practices in relation to Personal Data.

Your Privacy is Important to Us

In this policy, “we”, “us”, “our” or “Lovesignia” means Lovesignia International Pte. Ltd. and “you”, “your” or “yours” means the persons to whom this policy applies.

The security of your personal data is important to us. Lovesignia has in place safeguards to protect the personal data stored with us. This policy describes how we may collect, use, disclose, process and manage your personal data.

This policy applies to any individual’s personal data which is in our possession or under our control.

In the event of any inconsistency between different versions of this policy, the latest version in English shall prevail.

What Personal Data We May Collect

We define “Personal data” as data that can be used to uniquely identify a natural person. Personal data can be collected from various sources and processed by us. Some examples of data which on its own or jointly, can be used to identify a natural person are:

1. personal particulars (e.g. name, contact details, residential address, date of birth, identity card/passport details, and/or education details);
2. specimen signature(s);
3. financial details (e.g. income, expenses, and/or credit history);
4. images and biometrics such as thumbprints, voice recordings of you, including our conversations with you for verification or other purposes;
5. employment details (e.g. occupation, directorships and other positions held, employment history, salary, and/or benefits);
6. tax and insurance information;
7. information about your risk profile, investments, investment objectives, knowledge and experience and/or business interests and assets;
8. banking information (e.g. account numbers and banking transactions);
9. your personal opinions made known to us e.g. through feedback or surveys; 
10. information relating to your activities, habits, preferences and interests arising from your use of products and services of Lovesignia; and/or
11. other electronic data or information relating to you such as IP addresses, cookies, activity logs, online identifiers and location data through your usage of our products and services or as part of their delivery to you.

Most commonly, Lovesignia collect personal particulars, such as your name, email address, phone number, residential address, date of birth, official identity document details, interests for the purpose fulfilling our obligations and commitments to you. 

How We May Use Your Personal Data

Information are constantly use to enhance your shopping experience and our efficiency of offerings. We may use your personal data for our core business purposes including but not limited to:

1. developing and providing e-commerce facilities, products or services (whether made available by us or through us), including but not limited to:

• executing your order, purchase transactions and requests with Lovesignia,

• carrying out research, planning and statistical analysis; or

• analytics for the purposes of developing or improving our products, services, security, service quality, advertising or customisation strategies;

2. assessing and processing applications, instructions or requests from you or our customers;

3. communicating with you, including providing you with updates on changes to products, services and e-commerce facilities (whether made available by us or through us) including any additions, expansions, suspensions and replacements of or to such products, services and e-commerce facilities and their terms and conditions;

4. managing our infrastructure, business operations and complying with internal policies and procedures;

5. responding to queries or feedback;

6. addressing or investigating any complaints, claims or disputes;

7. verifying your identity for the purposes of providing e-commerce facilities, products or services;

8. conducting checks, screenings or due diligence checks as may be required under applicable law, regulation or directive;

9. complying with all applicable laws, regulations, rules, directives, orders, instructions, guidance and requests from any local or foreign authorities, including regulatory, governmental, tax and law enforcement authorities or other legitimate authorities;

10. monitoring products and services provided by or made available through us;

11. complying with obligations and requirements imposed by us from time to time by any agency or information sharing services of which we are a member or subscriber;

12. creating and maintaining e-commerce and customer relationship related models;

13. regulatory reporting, audit and record keeping purposes;

14. enabling any actual or proposed assignee or transferee, participant or sub-participant of Lovesignia’s rights or obligations to evaluate any proposed transaction;

15. enforcing obligations owed to us

16. in connection with performance of duties when seeking consultancy or professional advice, including legal advice; and/or

17. administering benefits or entitlements in connection with our relationship with you, including the administration of loyalty, rewards and referral programmes, lucky draws, and/or sending gifts and awards.

18. The transfer of information, in the event of bankruptcy, the sale or transfer of Lovesignia’s  interest to a third party or a comparable event.

In addition to the above possible purposes, we may also use personal data for purposes set out in the terms and conditions that govern our relationship with you or our customer.

Use of Personal Data for Marketing Purposes

We may use your personal data to offer you products or services, including special offers, promotions, contests or entitlements that may be of interest to you or for which you may be eligible. Such marketing messages may be sent to you in various modes including but not limited to electronic mail, direct mailers, short message service, telephone calls, facsimile and other mobile messaging services. In doing so, we will comply with the Personal Data Protection Act of Singapore (PDPA) and other applicable data protection and privacy laws that are in force.

In respect of sending telemarketing messages to your Singapore telephone number via short message service, telephone calls (voice or video), facsimile and other mobile messaging services, please be assured that we shall only do so if

• You have provided your consent in writing or other recorded form for us to do so;

• you have not indicated to us in our ongoing relationship that you do not wish to receive telemarketing messages sent to your Singapore telephone number and you have not registered that number with the National Do Not Call Registry.

We may, as part of our ongoing relationship with you, send marketing messages to you. You may at any time request that we stop contacting you for marketing purposes via selected or all modes.

To find out more on how you can change the way we use your personal data for marketing purposes, please contact us (please see the “How to contact us” section below).

Nothing in this section shall vary or supersede the terms and conditions that govern our relationship with you.

Disclosure and Sharing of Personal Data

We may from time to time and in compliance with all applicable laws on data privacy, disclose your personal data to any personnel of Lovesignia or to third parties, whether located in Singapore or elsewhere, in order to carry out the purposes set out above. Please be assured that when we disclose your personal data to such parties, we require them to ensure that any personal data disclosed to them are kept confidential and secure.

An example of such sharing would be for the purposes of providing or offering products or services that might be of interest to you based on your collected information or other data relating to your interactions with Lovesignia, our partners or vendors.

For more information about the third parties with whom we share your personal data, you may, where appropriate, wish to refer to the agreement(s) and/or terms and conditions that govern our relationship with you or our customer. You may also contact us for more information (please see the “How to contact us” section below).

We wish to emphasise that Lovesignia does not sell personal data to any third parties and we shall remain fully compliant of any duty or obligation of confidentiality imposed on us under the applicable agreement(s) and/or terms and conditions that govern our relationship with you or our customer or any applicable law.

We may transfer, store, process and/or deal with your personal data outside Singapore. In doing so, we will comply with the PDPA and other applicable data protection and privacy laws.

Cookies and Related Technologies

Our web sites and mobile applications (“apps” or an “app”) use cookies. A cookie is a small text file placed on your computer or mobile device when you visit a web site or use an app. Cookies collect information about users and their visit to the web site or use of the app, such as their Internet protocol (IP) address, how they arrived at the web site (for example, through a search engine or a link from another web site) and how they navigate within the web site or app. We use cookies and other technologies to facilitate your internet sessions and use of our apps, offer you products and/or services according to your preferred settings, track use of our web sites and apps and to compile statistics about activities carried out on our web sites and/or through our apps.

A pixel tag, also known as a web beacon, is an invisible tag placed on certain pages of our web site but not on your computer. Pixel tags are usually used in conjunction with cookies and are used to monitor the behaviour of users visiting the web site.

You may set up your web browser to block cookies which will in turn disable the pixel tags from monitoring your web site visit. You may also remove cookies stored from your computer or mobile device. However, do note that if you enable blocking of cookies and pixel tags, it may limit certain features and functions in your use of our web sites.

Other Web Sites

Our web sites may contain links to other web sites which are not maintained by Lovesignia. This privacy policy only applies to the web sites of Lovesignia. When visiting these third party web sites, you should read their privacy policies which will apply to your use of the web sites.

Retention of Personal Data

Your personal data is retained as long as the purpose for which it was collected remains and until it is no longer necessary for any other legal or business purposes.

Access and Correction

You may request access or make corrections to your personal data held by Lovesignia. In most cases, it is free of charge. However, at Lovesignia’s discretion, we may charge a fee for processing your request if manifestly unfounded or excessive. Such a fee shall vary accordingly to the nature and complexity of your access request. If applicable, we will inform you of the fee, after the assessment of your access request. 

You may write in to us and request Lovesignia provides you with additional rights including the right to obtain information on how Lovesignia process your personal data, receive certain information provided in an electronic format and/or request that these be transmitted to a third party, request for your information to be erased, object or restrict the use or processing of your information in some circumstances. These will be subject to ongoing obligations imposed on the Lovesignia pursuant to any applicable law or regulation, and/or Lovesignia’s legitimate reason or entitlement to continue processing your information, and/or to refuse that request.

Please contact us (please see the “How to contact us” section below) for details on how you may request access, correct or exercise your rights with respect to the processing of your personal data.

Reasonable Security

Lovesignia shall take reasonable measures and procedures to protect and safeguard your personal information from misuse and loss, unauthorised access, modification and disclosure. Lovesignia and its employees respect the confidentially of any personal information held by Lovesignia. 

In the event of cyber attack, unethical hacking and/or unauthorised access to personal information held by us, without Lovesignia’s permission, we shall react in accordance to the guides provided by Personal Data Protection Commission Singapore (PDPC). 

You shall take reasonable responsibility and measures to protect your personal data. In part, the security of your information depends on the device(s) and network(s) you use to communicate with us. 

While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.

Third Party Collection of Data – Google Analytics

Lovesignia may use a tool called “Google Analytics” to collect information about use of the Site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. We use the information we get from Google Analytics to maintain and improve the Site and our products. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Service, available at http://www.google.com/analytics/terms/us.html, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.

How to Contact Us

To contact us on any aspect of this policy or your personal data or to provide any feedback that you may have, please visit get in touch with us in the following ways:

•        You may write in to us via “Ask a Question” at https://www.lovesignia.com.sg/ask-a-question

•        You may contact us via Telephone No. (65) 9797 1062 or email us at dataprivacy@lovesignia.com.sg  

•        You may also visit us or via post to our registered office @ 114 Lavender Street CT Hub 2 #01-66, Mon to Fri, excluding public holidays, between 11am to 5pm.

Amendments and Updates of Lovesignia Privacy Policy

Lovesignia reserves the right to change or update this Policy or practice, at any time with reasonable notice to customer. We may amend this policy from time to time to ensure that this policy is consistent with any developments to the way Lovesignia uses your personal data or any changes to the laws and regulations applicable to Lovesignia. We will make available the updated policy on our web site ( https://www.lovesignia.com.sg/content/2-privacy-policy ) and at our registered office in Singapore. All communications, transactions and dealings with us shall be subject to the latest version of this policy in force at the time. You should frequently review this Privacy Policy and any other policies from time to time, if you do not agree to them, you must immediately stop using the site. 

Terms & Conditions

IMPORTANT - PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEB SITE AND/OR USING THE ONLINE SERVICES, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT ANY OF THESE TERMS OR CONDITIONS, YOU MUST IMMEDIATELY DISCONTINUE YOUR ACCESS OF THIS WEB SITE AND/OR USE OF THE ONLINE SERVICES!

General

Products and services that Lovesignia provides to you via this web site subject to the terms and conditions stated herein. Please read them carefully. By accessing our web site, you acknowledge that you have read and understood these Terms and Conditions. You also agree to be bound and comply with the applicable laws and regulations. 

Definitions

These Terms and Conditions will govern your Accounts with Lovesignia and the use of our web site.

In this policy, “we”, “us”, “our” or “Lovesignia” means Lovesignia International Pte. Ltd., “you”, “your”, “yours” or “customer” means the persons to whom this policy applies and “this web site”, “our web site”, “site” means “ www.lovesignia.com.sg ”.

The singular includes the plural where applicable and vice versa. A gender includes all genders. 

If any of the provisions in these Terms and Conditions is or becomes invalid, illegal or unenforceable under any law, the validity, legality or enforceability of the remaining provisions will not be affected or impaired. 

Lovesignia is entitled to waive compliance with any provisions herein, but such waiver shall not prejudice Lovesignia’s right to enforce compliance with any such provisions on any other occasion. 

The use of our web site is subject to the Terms and Conditions in this document and/or any other policies available as the case may be. 

Term of Use and Access

You are granted a personal, limited, non-sublicensable privilege to access and use our web site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our web site materials for your informational, non-commercial and personal use only. Such privilege is subject to these Terms and Conditions and does not include:

(a) any resale or commercial use of our Site or the Site Materials therein;

(b) the collection and use of any product listings, pictures or descriptions for commercial purposes;

(c) the distribution, public performance or public display of any Site Materials,

(d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof;

(e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods;

(f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site;

(g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site;

(h) use our web sites in any way which interferes with the normal operation of our sites;

(i) any use of our Site or the Site Materials other than for its intended purpose.

Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of Lovesignia, is strictly prohibited and will terminate the privilege granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trade mark laws and applicable communications regulations and statutes.

Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This privilege is revocable at any time.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Lovesignia will report any such breach to the relevant law enforcement authorities and disclose your identity to them

Copyright and Trademark Notices

This site is managed and operated by Lovesignia International Pte. Ltd..Except as otherwise expressly stated herein, the copyright and all other intellectual property in the contents of this web site (including, but not limited to, all design, text, sound recordings, images or links) are the property of LOVESIGNIA and/or its holding company and/or its subsidiaries and/or the subsidiaries of its holding company. As such, they may not be reproduced, transmitted, published, performed, broadcast, stored, adapted, distributed, displayed, licensed, altered, hyperlinked or otherwise used in whole or in part in any manner without the prior written consent of the LOVESIGNIA . Save and except with the LOVESIGNIA 's prior written consent, you may not insert a hyperlink to this web site or any part thereof on any other web site or "mirror" or frame this web site, any part thereof, or any information or materials contained in this web site on any other server, web site or webpage.

All trade marks, service marks and logos used in this web site are the property of the LOVESIGNIA  and/or the respective third party proprietors identified in this web site. No licence or right is granted and your access to this web site and/or use of the online services should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any trade marks, service marks or logos appearing on the web site without the prior written consent of the LOVESIGNIA  or the relevant third party proprietor thereof. Save and except with the LOVESIGNIA 's prior written consent, no such trade mark, service mark or logo may be used as a hyperlink or to mark any hyperlink to any LOVESIGNIA  member's site or any other site.

Disclaimer

The information and materials contained in or accessed through this web site are provided on an "as is" and "as available" basis and are of a general nature which have not been verified, considered or assessed by any member of the LOVESIGNIA in relation to the making of any specific commercial decision. Such information and materials are provided for general information only and you should seek professional advice at all times and obtain independent verification of the information and materials contained herein before making any decision based on any such information or materials.

LOVESIGNIA does not warrant the truth, accuracy, adequacy, completeness or reasonableness of the information and materials contained in or accessed through this web site and expressly disclaims liability for any errors in, or omissions from, such information and materials. No warranty of any kind, implied, express or statutory (including but not limited to, warranties of title, merchantability, satisfactory quality, non-infringement of third-party intellectual property rights, fitness for a particular purpose and freedom from computer virus and other melicious code), is given in conjunction with such information and materials, or this web site in general.

Under no circumstances shall LOVESIGNIA be liable regardless of the form of action for any failure of performance, system, server or connection failure, error, omission, interruption, breach of security, computer virus, malicious code, corruption, delay in operation or transmission, transmission error or unavailability of access in connection with your accessing this web site and/or using the online services even if LOVESIGNIA had been advised as to the possibility.

In no event shall the LOVESIGNIA be liable to you or any other party for any damages, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, loss of profits or loss opportunity) arising in connection with your use of this web site, or reliance on any information, materials or online services provided at this web site, regardless of the form of action and even if LOVESIGNIA had been advised as to the possibility of such damages.

Limitation Of Liability

IN NO EVENT SHALL LOVESIGNIA, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE, THE PRODUCTS AND SERVICES, OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CASED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM LOVESIGNIA, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO LOVESIGNIA RECORDS, PROGRAMS OR SERVICES.

Hyperlinks

For your convenience, Lovesignia may include hyperlinks to web sites on the Internet that are owned or operated by third parties. Such linked web sites are not under the control of Lovesignia and Lovesignia cannot accept responsibility for the contents of or the consequences of accessing any linked web site or any link contained in a linked web site. Furthermore, the hyperlinks provided in this web site shall not be considered or construed as an endorsement or verification of such linked web sites or the contents therein by Lovesignia. You agree that your access to and/or use of such linked web sites is entirely at your own risk and subject to the terms and conditions of access and/or use contained therein.

Indemnity

You hereby agree to indemnify and save Lovesignia harmless against all damages, losses, expenses and costs (including legal costs) suffered or incurred by Lovesignia in connection with or arising from (1) your access of this web site and/or use of the online services, or (2) any other party's access of this web site and/or use of the online services using your user id and/or login password, or (3) your breach of any of these Terms and Conditions of Access, or (4) any other party's breach of any of these Terms and Conditions of Access where such party was able to access this web site and/or use the online services by using your user id and/or login password.

Miscellaneous

The information and materials herein are subject to change (including, without limitation, modification, deletion or replacement thereof) without notice. Please review these information frequently.

You agree that Lovesignia may modify these terms and conditions and any other policies and that posting the modified Terms and Conditions or policies on our site will consitutes sufficient notice of such modification. 

Lovesignia may terminate your access to this web site and/or your use of the online services at any time without notice and without assigning any reason therefor.

Privacy Policy

Refer to [Privacy Policy]  

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

In order to contract with Lovesignia you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Lovesignia reserve the right to refuse any transaction. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Lovesignia or may in some cases be a third party. Where a contract is made with a third party Lovesignia is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

(a) Entering Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment 

By entering your payment information and submit to confirm your order, you authorise us and our third party payment processors to charge the amount of the order to your selected payment method. 

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

d) Product Information Accuracy

Lovesignia strives to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and regulations, the total weight of diamonds in the product may vary 0.05 carats from stated weight, as allowable tolerance.

We provide the measurement of our products based on our manufacturing specifications as well as previously produced product. However it is know across industry that final product specification can vary. In terms of dimension tolerance for jewellery, the allowable standard is 0.25 – 0.40mm . 

For gemstone measurements, a tolerance of 0.20mm is within reasonable standard.

For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.

e) Consumer Dispute and Complaints Resolutions

We operate a complaints handling procedure which aims to resolve disputes. When a dispute arises or if you have any complaints or comments with regard to your purchase, please get in touch with us via the following:

·       You may write in to us via “Ask a Question” at https://www.lovesignia.com.sg/ask-a-question

·       You may contact us via Telephone No. (65) 9797 1062 or email us at dataprivacy@lovesignia.com.sg  

Invalidity

If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and Conditions will not be affected in all other clauses, remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Termination

Notwithstanding any of these Terms and Conditions, Lovesignia reserves the right, without notice and in its sole discretion, to terminate your entitlement to use this site, and to block or prevent future your access to and use of the Site.

Governing Law and Jurisdiction

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Lovesignia. Any waiver of provision these Terms and Conditions will be effective only in writing and signed by a person authourised by Lovesignia.

Nothing herein shall be construed as a representation by Lovesignia that the information and materials contained in or accessed through this web site is appropriate or available for use in geographic areas or jurisdictions other than Singapore. 

By accessing this web site and/or using the online services, you agree that such access and/or use, as well as these Terms and Conditions of Access shall be governed by, and construed in accordance with, the laws of Singapore and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.

We are not responsible for the effect of any laws, regulations, governmental measures or restrictions of any relevant country which may be applicable to our products; and you accept all risks of or arising from any such laws, regulations, governmental measures and restrictions. 

Singapore Orders

LoveSignia is proud to offer our local customers with FREE Shipping on all Singapore shipments. Orders received after 2.00 p.m. Singapore Time are processed the following business day.

To facilitate in the shipment, please note the following:

1.        Shipments must be made to physical address (no P.O. Boxes);

2.       All deliveries require an adult signature

LoveSignia is able to ship to a number of other countries. You may find our policy concerning all other countries here. Please note that LoveSignia reserves the right to refuse international shipments to certain countries at our discretion. In the likelihood that we are unable to ship to the country of your choice, we will notify you immediately.

Arrange a bank wire payment through your bank and receive a 1.5% discount (Please note that both the issuing and receiving banks will charge fees that must be included in the wire amount).

To find out more about our shipping policy, please contact us at sales@lovesignia.com.sg

International Orders

LoveSignia is proud to serve our International Customers. All prices and transaction amount listed on www.lovesignia.com.sg are in SGD Singapore dollars.

Please note that free shipping does not apply to orders shipped to countries outside Singapore. We offer shipping and insurance for international customers residing outside Singapore. The shipping and insurance for international customers is $150 SGD + 3% of total order amount. International customers will be responsible for any duties, GST, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.

Shipping transit time for all orders should take no more than one day (if order is placed before 2.00 p.m. Singapore time). Customs may choose to inspect your package, which will result in delay of an additional day.

Your bank or credit card company will process all charges in SGD funds, as required by LoveSignia.

To find out more about our shipping policy, please contact us at sales@lovesignia.com.sg

Paiement sécurisé

Notre offre de paiement sécurisé

Avec SSL

Utilisation de Visa/Mastercard/Paypal

A propos de ces services

Payment Options 

Catering to the different needs of consumers, Lovesignia offers several payment options to  enhance users online shopping experience. All transactions are made via secure payment system

1. Fund Transfer via Bank Account Number
2. Fund Transfer via Paynow UEN Number
3. PayPal
4. Cash and Carry
5. Installment 

Fund Transfer via Bank Account Number

When transferring from banks other than UOB, kindly use FAST (Fast And Secure Transfers). It enables customers of the participating banks to transfer Singapore Dollar funds from one bank to another in Singapore almost instantly. You no longer need to wait up to three working days for funds to be transferred between participating banks.

For Fund Transfer via Paynow UEN Number

1. Login to your Banking App/Paynow.
2. Select Unique Entity Number (UEN)
3. Enter "Number"
4. Entity Name "Lovesignia" will appear
5. Enter "Amount"
6. Enter Bill reference number: 
7. Authorise the transfer
8. Keep a copy of the supporting document. 

PayPal allows you to:

1. Pay from multiple funding sources, including PayPal balance, bank accounts and credit cards.
2. Pay merchants without having to share your financial information with them.
3. Shop with confidence knowing that PayPal protects you from unauthorized transactions sent from your account.
4. For more information on PayPal, please visit www.paypal.com

For Installment: Speak to us and find out on available plan. 

Refund & Exchange Policy

30-Day Money Back Guarantee

In LoveSignia, we care about our customer’s satisfaction. Our 30-Day money back guarantee policy gives you ample time to perfection your purchase. If there is a need to return the goods, we will be happy to assist you with an exchange or full refund.  (Terms and conditions apply)

Terms and Conditions For Exchange for Refund

Returned merchandise must in new, unused, unworn condition and not damaged in any way. Exchanged merchandise will be eligible for a one-time exchange for another similar or higher value item. The original sales receipt should accompany the returned/exchanged merchandise. Items altered by a jeweller other than LoveSignia will not be accepted. Diamonds must be accompanied by the original laboratory grading report or a $250 fee will be charged for replacement of report.

Return Procedures

In order to process a return, please contact our Customer Service department at service@lovesignia.com.sg or call us at (65) 9763 6747. All refunds will be processed within five days and done in the form of original purchase method.